Refund policy

Returns & Refunds Policy

We want you to feel confident shopping with us. Below is how returns work for our supplements and teas.

1. Cooling-Off Period

As an online customer, you have the right to cancel your order within 14 days of delivery and receive a refund.

2. Safety & Hygiene

Because our products are intended for consumption, we can only accept returns of items that are unopened, sealed, and in their original packaging. Once opened, products cannot be returned unless they are faulty. This is to protect your health and safety.

3. Faulty or Damaged Items

If your order arrives damaged, is incorrect, or you believe a product is faulty, please contact us within 7 days of delivery. We’ll arrange a replacement or refund as quickly as possible.

4. How to Return

• Email our support team at hello@holon.shop with your order number.
  

• We’ll confirm return instructions.
  

• Please package products securely to prevent damage in transit.
  

5. Return Postage

• If a product is faulty, incorrect, or damaged, we’ll cover return postage.
  

• If you’re returning for another reason (e.g. changed your mind), you’ll need to cover the cost of return shipping.
  

6. Refunds

Refunds will be processed back to your original payment method within 14 days of receiving the returned goods.

7. Subscriptions

You can pause or cancel a subscription at any time through your account. Changes need to be made at least 48 hours before your next order is processed.